lucam trade

Our sales team have varied experience and expertise. This allows a "team play" environment and approach which achieves outstanding results.

As our everyday life dictates, we communicate daily with many different types of people, in different situations under differing environments with different types of skill levels. These range from business associates, professionals, colleagues, customers, patients, family and friends. This communication takes place in a variety of ways such as face-to-face (either on a one-to-one basis or in meetings), on the telephone, and by letter or fax. For some parts of the day we might do two or three of these at once!

With this in mind, our team draws on a variety of interpersonal skills to deal effectively with each individual situation. Like all professionals, the team have developed advanced communication skills because of the nature of our work and the special demands placed on us.

Our team skills emphasise:

1. Paralinguistic skills - Our goal is to give and seek information, express feelings, state opinions, establish and maintain relationships, and to regulate interaction.
2. Active listening skills - As a fundamental part of all our effective communication, we will try to hear what the other person is saying, understand what is heard, and interpret what we have understood, without making assumptions.
3. Telephonic skills - We believe in using appropriate skills to maximise the effect of our communication, by understanding the advantages and disadvantages, of our attitudes, feelings, interpretations, knowledge and judgements.
4. Negotiating Skills - We believe in "win/win" situations ( whether business, professional, social and/or domestic), where all parties see the aim as being to gain agreement. Through collaboration and compromise this is more likely to lead to an acceptable outcome for all parties concerned. We will, identify, debate, arrange and agree terms ( be they tangible, intangible, major or minor concessions or variables).
5. Assertive Skills - In particular, our belief is that your needs or wants are as important as other people's, and this plays an integral part of our strategy and work ethos.
6. Customer Service Skills - We will focus on the quality of What we deliver, How we deliver it, pay close attention to important small details, communicate clearly, listen carefully, being helpful at all times, with particular emphasise on "getting it right first time".

Call OUR team and discuss your aims and objectives...and see the results come through.